Terms & conditions

Data Processing Policy

We are Adelenka s.r.o., with our registered office at Partizánska 1259/15, Bratislava - Staré Mesto 811 03, Slovakia, ID No. 55 657 079, registered in the Commercial Register maintained by the District Court Bratislava III, Section Sro, Insert No. 171846/B.

We operate an e-shop on the website www.chezadelle.com.

In the course of selling goods and operating our website, we process certain personal data.

The processing of personal data is governed primarily by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).

For users in the United States, our data processing also complies with applicable federal and state laws, including but not limited to the California Consumer Privacy Act (CCPA) where applicable.

1. Processing of Personal Data
2. Processing Personal Data Through Contact Forms

If you contact us regarding our products and services, we will process your contact details provided via the contact form. This includes personal data such as your name, surname, email address, phone number, and details about the product(s) you are interested in.

Why?
To respond to your inquiries and provide information about our products and services.

Legal Basis:
This processing is based on Article 6(1)(b) GDPR – performance of a contract or taking steps prior to entering into a contract at your request.

If you do not provide these personal data, we will not be able to communicate with you to conclude a contract for the supply of goods or services.

Retention Period:
If no further cooperation is established, we will process your personal data for no more than 2 years from our last communication.

2. Processing Personal Data for Purchases

When you make a purchase, we will process the personal data necessary to conclude a contract for the supply of goods or services. This includes billing details such as your name, surname, address, phone number, and email.

Why?
To fulfill our contractual obligations, including the delivery of goods, communication regarding your order status, and addressing any inquiries or complaints.

We also process your personal data to meet our obligations under applicable laws, such as accounting and taxation requirements.

Legal Basis:
This processing is based on Article 6(1)(b) GDPR – performance of a contract, and Article 6(1)(c) GDPR – compliance with legal obligations.

If you do not provide these personal data, we will not be able to conclude a contract with you.

Retention Period:
We will process your personal data during the delivery of goods or services and retain them for 2 years from the last delivery or service provision.

3. Newsletter (Commercial Communication)

If you have purchased goods or services from us and have not expressly opted out of receiving marketing communications, we will use your email address to send you marketing messages.

Legal Basis:
This processing is based on Article 6(1)(f) GDPR – our legitimate interest in marketing communications targeted at our customers.

Retention Period:
Your personal data will be processed for 2 years from your last purchase. You may unsubscribe from marketing messages at any time by email or by contacting us at: chezadelle@gmail.com.

1. Who Will Access Your Data?

Your personal data will remain with us. However, certain third parties may access your personal data as they assist us in operating our e-shop:

• E-shop platform operator: Shoptet a.s., Dvořeckého 628/8, Břevnov, 169 00, Praha 6, Czech Republic (Company ID: 289 35 675).
• Shipping companies: GLS General Logistics Systems Slovakia s.r.o., Packeta Slovakia s.r.o., Slovenská Pošta a.s.
• Payment processing providers: Packeta Slovakia s.r.o., VISA, Mastercard, American Express, UnionPay, ShoptetPay, Apple Pay, Google Pay.
• Email service provider: Microsoft (Outlook).
• Marketing platforms: Google.com, Facebook.com.

Additionally, personal data may be accessed by:

• Employees of Adelenka s.r.o.

Personal data will only be processed within the European Union.

III. Additional Information

• Our company does not have a Data Protection Officer.
• We do not engage in automated decision-making or profiling.
• For questions related to personal data, contact us at: chezadelle@gmail.com or +421 911 820 439.

1. Use of Cookies

Cookies are text files containing small amounts of information downloaded to your device when you visit our website. Cookies are sent back to the originating website or another website that recognizes them on each subsequent visit.

Cookies perform various functions, such as enabling efficient navigation between pages, remembering your preferences, and improving user experience. They can also ensure that online ads are tailored to your interests.

We use the following types of cookies:

1. Necessary Cookies: Required for the operation of the website, such as logging into secure areas. These cannot be disabled.
2. Analytical/Statistical Cookies: Allow us to recognize and count visitors and see how they use our website. These are only activated with your prior consent.
3. Advertising Cookies: Track preferences and allow for displaying tailored ads. These are only activated with your prior consent.

Third parties (e.g., external service providers) may also use cookies or access data collected through cookies.

Managing Cookies:
Cookies can be managed through your browser settings:

• Internet Explorer: Manage Cookies.
• Google Chrome: Manage Cookies.
• Firefox: Manage Cookies.
• Safari: Manage Cookies.
• Opera: Manage Cookies.
• Microsoft Edge: Manage Cookies.

1. Your Rights Regarding Personal Data

Under GDPR, you have the right to:

• Request information about the personal data we process.
• Access and correct or update your data.
• Restrict processing or request data deletion.
• Obtain a copy of processed data or request data portability.
• Object to processing based on legitimate interests.

If you believe your data is being mishandled, you can file a complaint with a supervisory authority, such as the Slovak Office for Personal Data Protection, or take legal action.

These policies are effective as of February 1, 2025.